966OK Privacy Policy

Introduction & Scope

This Privacy Policy applies to every user of the 966OK platform. Whether you are browsing our website, opening an account, playing games, or using the mobile app, this policy covers you.

This document is written in plain English so that players from Bangladesh can easily understand it. We have kept legal language to a minimum and focused on making the key points as clear as possible.

What Information 966OK Collects

Various types of information are collected when you register an account or use the platform — either automatically or through details you enter directly.

How We Use Your Data

Collected data is used only for specific purposes. Each purpose is explained separately below.

Account Management

Your name and mobile number are used to create your account, verify logins and recover your password. Without this information, your account cannot function.

Processing Financial Transactions

Payment details are needed to complete deposits and withdrawals via bKash, Nagad, Rocket or bank transfer. Deposits are typically processed within 4 minutes and withdrawals within 20 minutes.

Responsible Gaming Monitoring

Gameplay data is analysed to spot unusual behaviour so that problematic patterns are identified early and, where needed, players can be advised to set limits.

Technical Security

IP addresses and device information are used to prevent fraud and attempts to create multiple accounts. Opening more than one account from the same device or network is not allowed.

Improving Support Services

When you contact us via 24/7 live chat, the conversation is saved so that the same issue does not need to be explained again in a future session.

Sharing Data with Third Parties

We do not sell your data to any advertiser or third-party data broker. However, limited information is shared with specific service providers.

• Payment Gateways: The necessary payment details are sent to bKash, Nagad or Rocket servers to complete transactions. This data falls under each provider's own privacy policy.
• Game Providers: When you play games from Playtech, Spribe, JILI, FA Chai, KA Gaming, Ezugi or Sexy Gaming, gameplay data may be transmitted to that provider's servers.
• Legal Obligations: Data may be provided in response to a court order or a request from a regulatory authority.
• Fraud Prevention: In the investigation of financial fraud, the minimum necessary information may be shared with the relevant institution.

Data Storage & Retention

Your information is stored on encrypted servers. Data for active accounts is kept for as long as the account remains open. Once an account is closed, records are retained for a set period as required by regulations, then securely deleted.

Cookies & Browser Data

Our website uses cookies — small files saved to your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and site security. Disabling these will prevent the site from working properly.
• Performance Cookies: Help us understand how long you spend on each page and where any issues occur.
• Preference Cookies: Remember your language selection and interface settings.

You can disable cookies from your browser settings, but doing so may cause some features to stop working.

Your Rights as a Player

As a registered player on our platform, you are entitled to the following rights.

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can ask us to update any information that is incorrect or out of date.
• Right to Deletion: You may request account closure and deletion of your data. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can ask us not to use your data for certain purposes.
• Right to Complain: If you believe your data is being misused, you can raise the issue directly through our live chat.

How 966OK Keeps Your Data Secure

We use multiple layers of technical measures to keep your information safe.

• SSL/TLS Encryption: All communication between you and the site is fully encrypted.
• Two-Factor Authentication: An extra layer of security is available when you log in.
• Unusual Login Detection: If a login is attempted from a new device or an unfamiliar location, you will receive an alert.
• Regular Security Audits: Our servers and databases are reviewed and tested on a regular basis.

Regarding Users Under 18

966OK is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Age is verified at the time of registration. If we become aware that a minor's data has been collected by mistake, that data will be deleted immediately and the account will be closed.

Changes to This Policy

This Privacy Policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, notice will be sent via SMS to your registered mobile number or displayed when you log in to your account.

Continuing to use the platform after any changes have been made will be taken as your acceptance of the updated policy.

How to Contact Us

If you have any questions or concerns about privacy, please get in touch with us directly. The fastest way to reach us is through our 24/7 live chat, which is accessible from any page on the site.

For data deletion requests or to ask for a copy of your data, you will need to verify your identity via live chat using your registered mobile number. Our team will aim to respond within 24 hours of receiving your request.