966OK's Core Responsible Gaming Principles
We believe gaming should be a form of entertainment — not a source of income. Whenever you play any game on 966OK, it's important to stay aware of your own financial and personal limits.
Our policy is clear: only those aged 18 or above may open an account. The first withdrawal will not be processed until age is confirmed. If anyone operates an account on behalf of a minor, that account will be permanently closed and deposited funds may be forfeited.
966OK lets every player set daily, weekly, or monthly deposit limits as they see fit. Lowering a limit takes effect immediately; requests to increase a limit go through a 72-hour review before they apply. This helps prevent overspending on impulse.
We will never suggest that you can "win back" accumulated losses. Every game result is independent and has no connection to previous outcomes. A big win may come — or it may not — so chasing lost money by placing repeated bets is never a good idea.
If you feel gaming is getting out of control, use the limit and support options listed further down this page. Our Live Chat support team is available 24/7 and ready to help.
Keep in mind: The minimum deposit is ৳250 and the minimum withdrawal is ৳800. Knowing these limits helps you recognise when it's time to stop.
How to Set Limits Directly from Your Account
After logging in to your 966OK account, go to "Account Settings → Responsible Gaming" to access the tools below. Each setting has a different activation time — reducing a limit or taking a break is instant, but increasing a limit takes effect after 72 hours.
| Tool | What It Does | Options | When It Takes Effect |
|---|---|---|---|
| Deposit Limit | Sets the maximum amount you can deposit within a chosen time period | Daily / Weekly / Monthly | Lowering: Instant Increasing: 72 hours |
| Bet Limit | Caps the maximum amount you can place on a single bet | Per round / Per session | Lowering: Instant Increasing: 72 hours |
| Loss Limit | Sets the maximum amount you can lose within a chosen time period | Daily / Weekly / Monthly | Lowering: Instant Increasing: 72 hours |
| Session Time Limit | Controls how long you can play in one sitting; you are logged out when time is up | 30 minutes / 1 hour / 2 hours / Custom | Instant |
| Cooling-Off (Break) | Temporarily blocks login to your account; you cannot return before the break period ends | 24 hours / 7 days / 30 days | Instant; cannot be lifted before the break period expires on its own |
| Self-Exclusion | Completely closes your account for an extended period | 6 months / 1 year / Permanent | Instant; a permanent exclusion cannot be reopened |
You'll need to confirm with your account password to change any settings. Activating self-exclusion may cancel any active bonuses, but your withdrawable balance will be returned to you.
How do you know when gambling is becoming a problem?
Ask yourself the questions below. If you answer "Yes" to more than three, it's worth pausing and thinking about getting some help.
- Have you borrowed or found extra money to keep playing after your budget ran out?
- Have you repeatedly placed bigger bets to try to "win back" money you've lost?
- Have you hidden your gambling from family or friends?
- Do thoughts of gambling keep coming to you during meals, sleep, or work?
- Have you tried to stop gambling but couldn't?
- Have you used money meant for monthly bills or urgent expenses on gambling?
- Do you feel irritable, restless, or low when you're not gambling?
- Has someone close to you expressed concern about your gambling?
What does more than three "Yes" answers mean? It's not a sign of weakness — it's a signal that you need a break and possibly some outside support. Read the "Where to Get Help" section below.
How much of your monthly budget should you set aside for gambling?
Money set aside for gambling should come from your "entertainment budget" — an amount you can afford to lose without affecting your household. Three income-based examples are given below; these are suggestions, not legal limits.
| Monthly Income (Approximate) | Suggested Entertainment Budget | Daily Maximum | Weekly Maximum |
|---|---|---|---|
| ৳১৫,০০০ – ৳২৫,০০০ | Up to 5% of monthly income | ৳২৫০ | ৳৭৫০ |
| ৳২৫,০০০ – ৳৫০,০০০ | Up to 4% of monthly income | ৳500 | ৳1,500 |
| Above ৳৫০,০০০ | Up to 3% of monthly income | ৳৮০০ | ৳২,৫০০ |
How to set a daily deposit limit on your account
- Log in to your account.
- Go to "Account Settings" and open the "Responsible Gaming" tab.
- Select "Deposit Limit" and choose "Daily".
- Enter your chosen limit (e.g. ৳৫০০) and confirm with your password.
Please note, the minimum deposit at 966OK is ৳২৫০. If you set a daily limit of ৳২৫০, you'll only be able to make one deposit per day.
Where to turn if you need help and how to get started
Asking for help is a sign of strength. Here's what you can do, step by step.
- Take a break first: Activate "Cooling-Off" from Account Settings — you can pause for anywhere between 24 hours and 30 days. During this period you won't be able to log in and you won't receive any marketing messages.
- Tell us via Live Chat: Contact our support team on 24/7 Live Chat and let them know you want to temporarily or permanently close your account. Once your identity is confirmed, your request will be processed and arrangements will be made to withdraw your balance.
- Self-exclude: If you feel the problem is long-term, choose "Self-Exclusion". Options include 6 months, 1 year, or permanent. A permanently excluded account cannot be reopened.
- Tell someone you trust: Let a family member or friend know what's going on. If they wish, they can contact our support team and request that limits be added to your account.
- Get Professional Help: Speak with a counsellor or psychiatrist at your nearest hospital or mental health centre. Addiction is a treatable condition.
Frequently Asked Questions
Can I increase my deposit limit after lowering it?
Yes, but any request to increase the limit will only take effect after a 72-hour review period. This delay is intentional — it gives you time to protect yourself from decisions made in the heat of the moment.
Can I withdraw my balance during a cooling-off period?
Yes. Even if a cooling-off or self-exclusion is active, you can still withdraw any available balance from your account. Just contact our support team via live chat to proceed.
Can minors play on 966OK?
No. Anyone under 18 is not allowed to open or use an account. The first withdrawal is not processed until age verification is complete. Any suspicious accounts are investigated and closed.
Can I open a new account after a permanent self-exclusion?
No. If you attempt to open a new account using the same identity after a permanent self-exclusion, it will be rejected. This rule exists entirely for your own protection.
Can a family member increase my limits on my behalf?
No. Changing account settings requires the account password. However, family members can contact our support team to request that limits be added — such requests are accepted only after verification.
How long does the first withdrawal take?
Once identity verification is complete, the first withdrawal is usually processed within 2 hours. For subsequent withdrawals, funds arrive in your bKash, Nagad, or Rocket account within 20 minutes.
Keep gaming fun at all times. To play safely, go back to the homepage or set your limits in account settings.
Go to 966OK Homepage