Questions about opening an account & identity verification
What do I need to register at 966OK?
You'll need an active mobile number, a password, and your full name to register. Fill in the form and submit — you'll receive a verification code by SMS. Enter the code and your account will be created instantly, ready to log in right away.
Can one person open more than one account?
No. Only one account per person is allowed. If two accounts are found under the same mobile number, name, or device, both may be suspended and any bonuses cancelled. If you already have an account, go to the Login page.
Do I need to submit identity documents before my first withdrawal?
Yes, identity verification must be completed before your first withdrawal. Accepted documents include your National ID (NID), passport, or driving licence. Verification is usually done within 24 hours of submission. Upload clear, legible photos for faster processing.
Common questions about depositing money at 966OK
Which payment methods can I use to deposit at 966OK?
Currently you can deposit via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳২৫০ for all methods.
How long does it take for the balance to appear after a deposit?
After a successful payment, your balance is usually updated within 4 minutes. If it takes longer and the payment app shows a debit, save the transaction reference number and contact us via live chat.
What is the maximum amount I can deposit in a single transaction?
The maximum deposit limit varies depending on the payment method. Check the 966OK Deposit Guide for full details. The minimum limit is ৳২৫০ across all methods.
Questions about withdrawal limits and processing time
What are the minimum and maximum withdrawal amounts?
The minimum withdrawal is ৳৮০০. The daily maximum withdrawal limit at the Classic level is ৳২৫,০০০. As your VIP level increases, so does the limit — at the Signature level, the daily limit goes up to ৳১,৭০,০০০. See the 966OK Bonus & VIP page for details.
How long does it take to receive funds after submitting a withdrawal request?
Under normal circumstances, funds are sent within 20 minutes of your request. For first-time withdrawals where identity verification is already complete, it may take around 2 hours. Bank transfers may take a little longer.
Questions about bonuses and free offers
How do I claim the welcome bonus?
Register at 966OK for the first time, make a minimum deposit of ৳২৫০, and you'll receive a 150% welcome bonus of up to ৳২৬,৫০০. Make sure to select the relevant offer at the time of deposit to claim it.
How much turnover is required to withdraw a bonus?
The wagering requirement for bonuses is 17x. So if you receive a ৳১,০০০ bonus, you'll need to place a total of ৳১৭,০০০ in bets before withdrawing. The bonus validity period is 7 days.
What is the daily cashback offer and how is it calculated?
At the Classic level, a daily cashback of 1.4% of your total net losses is credited. The rate increases with your VIP level — reaching 1.8% at the Signature level. Cashback is added automatically the following morning and there is no turnover requirement.
Questions about games and the app
How many games are available on 966OK and which providers are featured?
There are currently over 1,800 games available. Providers include FA Chai, Spribe, Playtech, Sexy Gaming, JILI, Ezugi, and KA Gaming. All categories are covered — slots, live casino, crash, fishing, and card games.
Do I need to download the mobile app separately?
Yes. The APK file for Android must be downloaded separately as it is not available on Google Play. The current version is 3.4.6, the file size is 41 MB, and Android 8.0 or above is required. Visit the app page to download.
Can't log in? Identify your issue at a glance
The table below lists common login issues along with their causes and solutions. In most cases, you can sort it out yourself.
| Issue type | Possible reasons | Solution |
|---|---|---|
| Wrong password message appearing | Password entered incorrectly, or Caps Lock is on | Tap the "show" icon next to the password field to check what you've typed. Make sure Caps Lock is off. If you keep entering it wrong, use the "Forgot password?" option to get an OTP on your mobile and set a new password. |
| Account temporarily suspended or showing as locked | A security lock has been triggered due to multiple incorrect password attempts, or the account is currently under review | Usually the lock lifts after waiting 30 minutes. If not, contact live chat with your registered mobile number to request assistance. If the account is under review, you may be asked to submit relevant documents. |
| OTP or verification code not received | Network delay, incorrect mobile number entered, or the code has gone to spam | Wait 60 seconds first, then click "Resend". Make sure you're using the same number registered on your account. If it still doesn't arrive, contact live chat without changing your SIM. |
| Page not loading or browser error showing | Browser cache is outdated, or there is a DNS issue | Clear your browser cache and cookies, then try again (Chrome: Settings › Privacy › Clear browsing data). You can also try Incognito mode. If the issue persists, switch to mobile data and go to the login page. |
| Mobile Network Issue | Weak signal or ISP blocking | Switch from Wi-Fi to mobile data or the other way around. Use a VPN if needed. If you have the APK app installed, log in directly through the app instead of the browser. |
| Forgot Account Number | Can't remember the mobile number used during registration | Your login ID is the mobile number you used to register. Check your old SMS inbox or browser history. If you still can't find it, contact Live Chat with your name and NID number for assistance. |
Where to Get Direct Help
The 966OK support team is available around the clock. Choosing the right channel based on your issue will get you a faster resolution.
| Contact Method | Availability | Typical Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | 3–5 minutes | Login, deposit, withdrawal, and any urgent matters |
| App-Integrated Chat | 24/7 | 3–5 minutes | App download, game loading, and mobile-related issues |
| Support Form (Available from Account Settings after logging in) |
Submit 24/7, replies during business hours | 2–12 hours | Document submission, account verification, and formal complaints |
| This FAQ Page | Always | Instant | Understanding general rules, processes, and terms |
What to Have Ready Before Contacting Support
Keep the following details handy before starting a chat — it'll help resolve your issue much faster:
- Mobile number used during registration
- Screenshot of the issue (if available)
- Transaction reference number for your deposit or withdrawal
- Name of the game or payment method where the problem occurred
- Exact date and time the issue started
If you didn't find your answer, ask us on Live Chat — or Register now and get started.
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